Our Commitment to Responsible Gaming
At 7u71, we believe that gambling should always be an enjoyable, freely chosen leisure activity — one that remains within the personal and financial boundaries set by each individual player. We recognise, however, that for a minority of players gambling can become harmful, and we take that responsibility seriously.
Our responsible gaming programme is not a checkbox exercise. It is a core part of how 7u71 operates every day. We invest in monitoring tools that flag unusual behavioural patterns, we train our support staff to recognise signs of problem gambling, and we continuously review and improve the self-management features available to every player registered on the platform.
7u71's responsible gaming framework is built on four foundational principles: prevention (keeping underage players off the platform), awareness (helping players recognise when gambling is becoming a problem), control (providing practical tools to manage gambling behaviour), and support (connecting players who need help with appropriate guidance and resources). Every section of this page addresses at least one of these principles in practical, actionable terms.
Age Restriction & Verification
The 7u71 platform is strictly intended for adults aged 18 years and above. Gambling by minors is prohibited without exception. This rule applies to all players regardless of location, payment method, or device used to access the platform.
During the registration process, every new player is required to confirm that they are at least 18 years of age. 7u71 enforces a Know Your Customer (KYC) verification process under which players must submit a valid government-issued photo identification document — such as a Bangladesh National ID card (NID) or passport — before withdrawals are approved and, in some cases, before higher deposit limits are accessible.
Where our systems generate reasonable suspicion that an account may be held by a person under the age of 18, the account will be suspended pending verification. Any funds deposited by a verified minor will be returned and the account will be permanently closed. 7u71 does not retain winnings generated during a period when a minor was using the platform.
- Minimum age to register and play: 18 years old
- Accepted ID documents: National ID card (NID), passport, driving licence (with photo)
- KYC checks are conducted before first withdrawal and at random intervals for account security
- Accounts pending age verification are restricted from withdrawals until the check is complete
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available to 7u71 players. It allows you to voluntarily and immediately block your own access to the 7u71 platform for a defined period of time. Self-exclusion is designed for players who feel that their gambling is becoming difficult to control and who want a firm, enforced boundary rather than a self-imposed one.
Self-exclusion at 7u71 is handled with the highest level of discretion and confidentiality. Activating self-exclusion carries no financial penalty, and any withdrawable balance in your account at the time of exclusion will be processed and returned to your registered payment method.
30-Day Exclusion
A short-term break for players who want to reset. Your account is fully suspended for 30 days, with no login or deposit access.
3 or 6 Month Exclusion
A medium-term exclusion for players who need more time away from gambling to reassess their habits and seek support.
12-Month Exclusion
A one-year exclusion period, strongly recommended for players who have identified gambling as having a significant negative impact on their life.
Permanent Exclusion
Permanently close your account with no option to reopen. Recommended for players who decide that gambling is not right for them long-term.
To activate self-exclusion, contact 7u71's support team via the live chat available 24 hours a day, 7 days a week on the platform. State clearly that you wish to self-exclude and specify your preferred duration. The exclusion is activated immediately — your account will be suspended within minutes of the request being processed by our team.
During your self-exclusion period, 7u71 will remove you from all marketing lists. You will not receive bonus offers, promotional emails, or re-engagement communications for the duration of your exclusion. If you receive any such communication after activating self-exclusion, report it to support immediately so we can investigate.
Deposit & Spending Limits
Setting a deposit limit is one of the most practical and immediately effective steps you can take to keep your gambling spending within a budget you are comfortable with. 7u71 allows every registered player to set personal deposit limits directly from the account settings area of the platform — no need to contact support unless you prefer to do so.
Deposit limits at 7u71 are applied at the cashier level, meaning that once your limit is reached within the relevant time period, no further deposits will be processed until the limit window resets or you submit a formal request to adjust the limit.
- Daily deposit limit: The maximum total amount, in Bangladeshi Taka (৳), that you can deposit across all payment methods in a single 24-hour rolling period.
- Weekly deposit limit: The maximum total you can deposit across any consecutive 7-day period.
- Monthly deposit limit: The maximum total you can deposit in any calendar month.
In addition to deposit limits, players may also benefit from setting informal bet-size guidelines through their own personal budgeting practices. 7u71 recommends that all players treat their gambling budget as a fixed entertainment expense — similar to a cinema ticket or restaurant meal — and never fund gambling activity from money set aside for essential living costs such as rent, food, utilities, or family obligations.
For players in Bangladesh making deposits via bKash, Nagad, Rocket, or Upay, we recommend also utilising the spending tracking features available within those mobile wallet applications to monitor your overall outgoing payments to gaming platforms as part of your broader personal finance management.
Time-Out & Cooling-Off Periods
A time-out is a shorter, temporary suspension of your 7u71 account that gives you space to step back from gambling without committing to a full self-exclusion. Time-outs are suitable for players who feel they are gambling more frequently than intended, are experiencing emotional stress related to their gambling, or simply want a structured break as part of a healthy gaming routine.
During a time-out, your 7u71 account is fully suspended — login access is disabled, no deposits can be made, and no bets can be placed. Any existing open bets at the time of the time-out activation will be settled according to normal rules. Any withdrawable balance in your account remains safe and accessible once the time-out period ends.
Available time-out durations at 7u71:
- 24 hours — ideal for a quick pause after a losing session or an emotionally charged day
- 48 hours — a weekend break to reset perspective
- 7 days — a full week away to reflect on your gambling habits
- 30 days — a month-long break; the longest available time-out before escalating to formal self-exclusion
Time-out requests can be submitted through 7u71 live chat support at any time, day or night. Unlike deposit limit increases, time-out requests take effect immediately with no delay period. If you feel you need a time-out at 2 a.m. on a public holiday, our support team will process it immediately.
Warning Signs of Problem Gambling
Problem gambling — sometimes called gambling disorder — is characterised by a loss of control over gambling behaviour that has negative consequences for the individual's finances, relationships, mental health, or professional life. Recognising the warning signs early is the most effective way to prevent serious harm.
The following behaviours may indicate that gambling is becoming a problem. This is not an exhaustive diagnostic list — if any of these signs resonate with your experience, we strongly encourage you to use 7u71's self-management tools or seek external support.
- Spending more money on gambling than you originally planned, or more than you can afford to lose.
- Chasing losses — continuing to gamble after losing in an attempt to win back money you have already lost.
- Feeling irritable, anxious, or restless when you are not gambling or when you try to stop.
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
- Borrowing money, selling possessions, or taking out loans to fund gambling activity.
- Neglecting work, study, family responsibilities, or personal health in favour of gambling.
- Using gambling as a way to cope with stress, depression, loneliness, boredom, or other negative emotions.
- Repeatedly failing to stick to self-imposed limits on time or money spent gambling.
- Feeling preoccupied with gambling — constantly thinking about past bets or planning the next gambling session.
- Continuing to gamble despite significant negative financial or personal consequences.
Self-Assessment
The following self-assessment questions are designed to help you reflect honestly on your gambling habits. There are no right or wrong answers, and your responses are entirely private. Answer each question as honestly as you can, thinking about your gambling activity over the past 12 months.
If you answer "yes" to three or more of these questions, we strongly encourage you to contact 7u71 support and discuss activating a deposit limit, time-out, or self-exclusion. You may also benefit from speaking to a qualified counsellor or support service.
Responsible Gaming Self-Assessment — 10 Questions
Support & Resources
If you feel that gambling is negatively affecting your life or the life of someone you care about, support is available. 7u71 encourages all players who are concerned about their gambling behaviour to reach out — either to our own support team or to qualified external resources.
Contacting 7u71 Support: Our responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year — including Eid, Pohela Boishakh, Bangladesh Victory Day, and all other public holidays. You can reach us via live chat from any page on the 7u71 platform. Support staff are trained to handle responsible gaming conversations with empathy, discretion, and no judgment.
When contacting 7u71 support for responsible gaming assistance, you can request any of the following actions immediately:
- Activation of a deposit limit at a level you specify
- Activation of a time-out for 24 hours, 48 hours, 7 days, or 30 days
- Activation of self-exclusion for 30 days, 3 months, 6 months, 12 months, or permanently
- Removal from all marketing and promotional communications
- A full export of your account activity history (deposits, withdrawals, bet history)
- Guidance on external problem gambling support resources available in Bangladesh
Supporting a Family Member or Friend: If you are concerned that someone close to you may have a gambling problem, 7u71 encourages you to approach the conversation with compassion rather than confrontation. Problem gambling is often accompanied by shame and secrecy — a non-judgmental, supportive approach is more likely to be effective than ultimatums. Encourage the person to speak with our support team or seek professional counselling.
Financial Guidance: If gambling has caused financial difficulty, consider reaching out to a qualified financial counsellor or a non-profit debt advisory service. Managing the financial consequences of problem gambling is an important part of recovery and deserves the same attention as the behavioural aspects.
7u71's responsible gaming commitment does not end when a player activates self-exclusion or closes their account. If you return to 7u71 after a period away and feel that gambling is again becoming a problem, our support team will provide the same level of care and the same range of tools as before — with no questions asked and no judgment passed.